Webfiltering Exclusion for K7 Updates
*.k7computing.com & s3.amazonaws.com & http:\\bitcast-b.bitgravity.com\k7\*
Webfiltering Exclusion for www.gmail.com
*.gmail.com; *.google.co.in; *.google.com; *.google.analytics.com; *.googleusercontent.com; accounts.google.com;
googlemail.l.google.com; gmail.com; www.gmail.com; mail.google.com;
Issue 1: Error Configuring Server – 1201 or DB Creation Failed - 3 & Proper uninstallation procedure of Business Lite.
Causes: 1. Improper Un-installation MSSQL particularly the K7BIZSQL Instance
2. OS related files not registered properly
Resolution:
Step 1: Download K7 Business Lite Uninstall Tool from My Shared Files - K7 Business Lite Tools and Run Remove Enterprise Server Completely. After removed from tool, Check the below components are removed from Add & Remove Programs.
1. K7 Business Lite
2. Microsoft SQL Server 2008 R2
3. Microsoft SQL Server 2008 R2 Native Client
4. Microsoft SQL Server 2008 R2 Setup (English)
5. Microsoft SQL Server 2008 R2 Setup Support Files (English)
6. Microsoft SQL Server Browser
7. Microsoft SQL Server VSS Writer
6. MS XML 6.0 Parser
· In Program Files Directory Delete the below mentioned folders
1. K7 Computing
2. Microsoft SQL Server
3. RUN CCleaner tool and clear all temp & Registy Cleaner.
Reboot the machine and Re-install the product it should work,
Step 2: If both are not happening then when the error is displayed take the log file from the mentioned location below and send an email to me for further investigation,
C:\Documents and Settings\All Users\Application Data\K7Setup\Setuplog.log
Step 3: Please make sure that "ping localhost" resolves to 127.0.0.1 and it gets reply.
2. Confirm that no invalid proxy is configured in browser.
3. Also, confirm that http driver is running, to check run the command as below
open command prompt
c:\>sc query http -> hit enter the result will be as below you can see the word RUNNING
command is not running then immediately escalate to support.
Issue 2: Other DB Available in the system or server (ORACLE DB).
Exact Errors: SQL Server setup has determined that the following account properties are not specified: ‘SQLBROWSERACCOUNT, AGTACCOUNT, SQLACCOUNT’. The properties specify the startup account for the services that are installed. To proceed, refer to the template.ini and set the properties to valid account names. If you are specifying a windows user account, you must also specify the password for the account.
Microsoft ODBC for Oracle.
The Oracle client and networking components we not found. These components are supplied by oracle corporation and are part of the oracle version 7.3 (or greater) client software installation. You will be unable to use this driver until these components has been installed.
Cause:
Recommended to install the server console in a machine that is not installed with another DB software because MS SQL Expression is also a DB software.
This machine has Oracle DB which is the main cause.
Resolution:
It’s better to install the server console in a different machine without any other DB software.
Issue 3: SQL Installation DB Errors & Solutions.
Exact Errors:
1. Errors Occurred during the installation: Error 1603 installing Microsoft SQL Native client. See Log file for more detailed information. Fatal error during installation.
2.SQL Server – Your SQL Server installation is either corrupt or has been tampered with (Unable to load SQLBOOT.DLL(HRESULT ). Please uninstall then re-run setup to correct this problem.
3. When Console opening – DATABASE_CONNECTION_ERROR
4. When Endpoint installation – K7TSMngr: Xcpt! EA:0x7c91…..
5. services.msc – SQL Server (K7BIZSQL) Service on local computer. Error 1067: The process terminated unexpectedly.
6. Error creating client package - 87.
Solution 1:
Before installing SQL Server,
Rename the files sqlncli.dll and sqlnclir.rll if they present in path C:\Windows\System32
Later run the SQL Server 2005 setup under an administrator account again.
Solution 2:
When you are at the point of the failure, do not cancel the installation,
Run this registry SqlNativeClientRegistryConfiguration.reg
Solution 3:
Uninstall all SQL components from control panel.
Open Control Panel > Click “Microsoft SQL Server 2005″ > Remove > Select instance “RELYONDB” > Click “Next” to un-install.
Like wise select > Click “Microsoft SQL Server Native Client” > Remove
Click ”Microsoft SQL Server Setup Support Files” > Remove
Click ”Microsoft SQL Server VSS Writer” > Remove
Reinstall K7 Business LIte.
Issue 4: How to skip 3rd party check during installation?
Facing installation issue - during installation our product detect "Fortclient SSL VPN v4.0.2138"but it is VPN software. Need Installation procedure for K7 without affecting this software.
Solution:
Press "Ctrl-Alt-Shift" key when clicking "Agree & Install" this will skip the 3rd party check.
Issue 5: Endpoint security installation failure.
Exact Error: Prequistes installation failed.
Run - Client Setup.msi, from %temp% where the K7 Setup file will be extracted.
Issue 6: BLP Installation not started after run the setup file but self extractor started.
Solution: GO TO - %temp%
Check If - K7 BizSetup_2792 folder is created. Inside the folder, all the setup files are available.
Setup Files available for Windows installer, hot fix, Configure patch, Update patch and MSI installers for Business lite console & Endpoint Security.
How to find the Error log during installation?
C:\Documents & Settings\All users\application data\k7setup\setuplog.log
Check error in last line of the log and try the solutions, if not able to found solution update to support.
Issue 7: Unable to Activate, Update or Expired stage in endpoint security installation.
Solution: Run K7 End Point Activator tool from My Shared Files - K7 Business Lite Tools.
ChecK the IP Address and Server name and save and reactivate.
(OR)
Check the Registry key value
HKLM\Software\K7computing\K7Totalsecurity\commoninfo\updates
Check these values
BizserverAddr - http://192.168.1.2:7070; BizServerName - 192.168.1.2, K7CL055;
Ping all the given ip address and Computer Name, if ip or host name is wrong change the right ip address or Computer Name.
Then Ping the Ip address or Host name. Its pinging the issue will resolve.
Issue 8: If Server Name or IP Address Changed - Endpoint security failed to activate or update?
Solution: Run K7 End Point Activator tool from My Shared Files - K7 Business Lite Tools.
Change the new IPAddress & Computer Name - Save and activate.
(OR) Go to Start - Programs - K7 Business Lite - Modify Server Names for Clients - CLICK IT
Open - Server address configuration tool.
Change the new IP address or Computer Name and Save.
Now get new setup file from K7 Business Lite console - Manage Clients - Install protection - You Can download - Client Protection Setup from http://local host:7070/k7biz/install/k7setup.exe
Started to Check Event Viewer error Log and find the Event ID, Search in Google and get the solution.
Issue: 9 - Error 1625: "This installation is forbidden by system policy"
Possible Causes
Log on to your computer with administrative rights, and then install (or update) TurboTax.
If that doesn't work, you will need to enable installation of digitally-signed software updates:
Windows 7 (32 bit) or Vista
1. On the Windows taskbar, click Start, then All Programs, then Accessories, and then Run.
2. On the Run window, type gpedit.msc, and then click OK.
3. On the Local Group Policy window, navigate to Local Computer Policy, then Computer Configuration, thenAdministrative Templates, then Windows Components, and then Windows Installer.
4. Double-click Prohibit non-administrators from applying vendor-signed updates.
5. Click Disabled, and then click OK.
Windows XP
1. Click Start on the Windows taskbar, and then click Run.
2. On the Run window, type gpedit.msc, and then click OK.
3. On the Group Policy window, navigate to Local Computer Policy, then Computer Configuration, thenAdministrative Templates, then Windows Components, and then Windows Installer.
4. Double-click Prohibit non-administrators from applying vendor signed updates.
5. Click Disabled, and then click OK.
Issue: 10 - Policy not applied in Chrome browser. All the other browsers are applied.
Possible Causes
Go to: C:\Program files\K7 Computing\K7TSecurity\K7SR\k7chrome.crx
Open Chrome Browser and go to Settings - Tools - Extensions (OR) Type - chrome://chrome/extensions/
Drag the k7chrome.crx file in the Chrome extensions. K7 Webprotection will be installed
Issue: 11 - BIZ Manual Updater.
Issue: 12 - Networked PCs Sharing Problem - Some PCs are not shared frequently and permanently after installed Endpoint Security
Possible Causes
Rename C:\Windows\System32\drivers\K7TdiHlp.sys to K7TdiHlp.sy1
Restart the PC and check the sharing for networked PCs are working fine.
Issue: 13 - While install K7 Business Lite Adv with SQL 2008R2 Installlation - Screen disappears automatically and not possible to reinstall again in Windows 8.1 OS.
Possible Causes
Create New Windows User with Administrator Rights then install K7 Business Lite.
Issue: 14 - Updates failed and error comes during manual update in endpoints.
Possible Causes
1. Check internet connection availability in K7 Console?
2. Check update exclusion is given or not in Policy override? (*.k7computing.com; s3.amazonaws.com)
3. Manually cleare cacheman from Registy and All users\Appdata.
Registry Path = HKLM\Software\K7computing\K7WS\Cacheman
Windows 7 - C:\Users\All users\K7 Computing\K7WS\Cache.
Windows XP - C:\Document and Settings\All users\K7 Computing\K7WS\Cache
Issue: 15 - Console Login Error after entered username and password (Rescode 500).
Possible Causes
Start SQL Server (K7BIZSQL) manually and check the below services are in default status.
Started Services by default
K7BIzUpdater; K7Carnivore Service; K7Computing - Email Proxy Server; K7Firewall Services; K7Privacy Services; K7Realtime Antivirus Services; K7Totalsecurity Manager; K7Webserver (Z3); SQL Server (K7BIZSQL); SQL Server VSS Writer
Stopped Services by Default
SQL Active Directory Helpter Service; SQL Server Agent (K7BIZSQL); SQL Server Browser;
*.k7computing.com & s3.amazonaws.com & http:\\bitcast-b.bitgravity.com\k7\*
Webfiltering Exclusion for www.gmail.com
*.gmail.com; *.google.co.in; *.google.com; *.google.analytics.com; *.googleusercontent.com; accounts.google.com;
googlemail.l.google.com; gmail.com; www.gmail.com; mail.google.com;
Issue 1: Error Configuring Server – 1201 or DB Creation Failed - 3 & Proper uninstallation procedure of Business Lite.
Causes: 1. Improper Un-installation MSSQL particularly the K7BIZSQL Instance
2. OS related files not registered properly
Resolution:
Step 1: Download K7 Business Lite Uninstall Tool from My Shared Files - K7 Business Lite Tools and Run Remove Enterprise Server Completely. After removed from tool, Check the below components are removed from Add & Remove Programs.
1. K7 Business Lite
2. Microsoft SQL Server 2008 R2
3. Microsoft SQL Server 2008 R2 Native Client
4. Microsoft SQL Server 2008 R2 Setup (English)
5. Microsoft SQL Server 2008 R2 Setup Support Files (English)
6. Microsoft SQL Server Browser
7. Microsoft SQL Server VSS Writer
6. MS XML 6.0 Parser
· In Program Files Directory Delete the below mentioned folders
1. K7 Computing
2. Microsoft SQL Server
3. RUN CCleaner tool and clear all temp & Registy Cleaner.
Reboot the machine and Re-install the product it should work,
Step 2: If both are not happening then when the error is displayed take the log file from the mentioned location below and send an email to me for further investigation,
C:\Documents and Settings\All Users\Application Data\K7Setup\Setuplog.log
Step 3: Please make sure that "ping localhost" resolves to 127.0.0.1 and it gets reply.
2. Confirm that no invalid proxy is configured in browser.
3. Also, confirm that http driver is running, to check run the command as below
open command prompt
c:\>sc query http -> hit enter the result will be as below you can see the word RUNNING
command is not running then immediately escalate to support.
Issue 2: Other DB Available in the system or server (ORACLE DB).
Exact Errors: SQL Server setup has determined that the following account properties are not specified: ‘SQLBROWSERACCOUNT, AGTACCOUNT, SQLACCOUNT’. The properties specify the startup account for the services that are installed. To proceed, refer to the template.ini and set the properties to valid account names. If you are specifying a windows user account, you must also specify the password for the account.
Microsoft ODBC for Oracle.
The Oracle client and networking components we not found. These components are supplied by oracle corporation and are part of the oracle version 7.3 (or greater) client software installation. You will be unable to use this driver until these components has been installed.
Cause:
Recommended to install the server console in a machine that is not installed with another DB software because MS SQL Expression is also a DB software.
This machine has Oracle DB which is the main cause.
Resolution:
It’s better to install the server console in a different machine without any other DB software.
Issue 3: SQL Installation DB Errors & Solutions.
Exact Errors:
1. Errors Occurred during the installation: Error 1603 installing Microsoft SQL Native client. See Log file for more detailed information. Fatal error during installation.
2.SQL Server – Your SQL Server installation is either corrupt or has been tampered with (Unable to load SQLBOOT.DLL(HRESULT ). Please uninstall then re-run setup to correct this problem.
3. When Console opening – DATABASE_CONNECTION_ERROR
4. When Endpoint installation – K7TSMngr: Xcpt! EA:0x7c91…..
5. services.msc – SQL Server (K7BIZSQL) Service on local computer. Error 1067: The process terminated unexpectedly.
6. Error creating client package - 87.
Solution 1:
Before installing SQL Server,
Rename the files sqlncli.dll and sqlnclir.rll if they present in path C:\Windows\System32
Later run the SQL Server 2005 setup under an administrator account again.
Solution 2:
When you are at the point of the failure, do not cancel the installation,
Run this registry SqlNativeClientRegistryConfiguration.reg
Solution 3:
Uninstall all SQL components from control panel.
Open Control Panel > Click “Microsoft SQL Server 2005″ > Remove > Select instance “RELYONDB” > Click “Next” to un-install.
Like wise select > Click “Microsoft SQL Server Native Client” > Remove
Click ”Microsoft SQL Server Setup Support Files” > Remove
Click ”Microsoft SQL Server VSS Writer” > Remove
Reinstall K7 Business LIte.
Issue 4: How to skip 3rd party check during installation?
Facing installation issue - during installation our product detect "Fortclient SSL VPN v4.0.2138"but it is VPN software. Need Installation procedure for K7 without affecting this software.
Solution:
Press "Ctrl-Alt-Shift" key when clicking "Agree & Install" this will skip the 3rd party check.
Issue 5: Endpoint security installation failure.
Exact Error: Prequistes installation failed.
Run - Client Setup.msi, from %temp% where the K7 Setup file will be extracted.
Issue 6: BLP Installation not started after run the setup file but self extractor started.
Solution: GO TO - %temp%
Check If - K7 BizSetup_2792 folder is created. Inside the folder, all the setup files are available.
Setup Files available for Windows installer, hot fix, Configure patch, Update patch and MSI installers for Business lite console & Endpoint Security.
How to find the Error log during installation?
C:\Documents & Settings\All users\application data\k7setup\setuplog.log
Check error in last line of the log and try the solutions, if not able to found solution update to support.
Issue 7: Unable to Activate, Update or Expired stage in endpoint security installation.
Solution: Run K7 End Point Activator tool from My Shared Files - K7 Business Lite Tools.
ChecK the IP Address and Server name and save and reactivate.
(OR)
Check the Registry key value
HKLM\Software\K7computing\K7Totalsecurity\commoninfo\updates
Check these values
BizserverAddr - http://192.168.1.2:7070; BizServerName - 192.168.1.2, K7CL055;
Ping all the given ip address and Computer Name, if ip or host name is wrong change the right ip address or Computer Name.
Then Ping the Ip address or Host name. Its pinging the issue will resolve.
Issue 8: If Server Name or IP Address Changed - Endpoint security failed to activate or update?
Solution: Run K7 End Point Activator tool from My Shared Files - K7 Business Lite Tools.
Change the new IPAddress & Computer Name - Save and activate.
(OR) Go to Start - Programs - K7 Business Lite - Modify Server Names for Clients - CLICK IT
Open - Server address configuration tool.
Change the new IP address or Computer Name and Save.
Now get new setup file from K7 Business Lite console - Manage Clients - Install protection - You Can download - Client Protection Setup from http://local host:7070/k7biz/install/k7setup.exe
Started to Check Event Viewer error Log and find the Event ID, Search in Google and get the solution.
Issue: 9 - Error 1625: "This installation is forbidden by system policy"
Possible Causes
- You're not logged in as an administrator.
- Your Windows Installer system policy prevents you from installing digitally-signed software updates.
Log on to your computer with administrative rights, and then install (or update) TurboTax.
If that doesn't work, you will need to enable installation of digitally-signed software updates:
Windows 7 (32 bit) or Vista
1. On the Windows taskbar, click Start, then All Programs, then Accessories, and then Run.
2. On the Run window, type gpedit.msc, and then click OK.
3. On the Local Group Policy window, navigate to Local Computer Policy, then Computer Configuration, thenAdministrative Templates, then Windows Components, and then Windows Installer.
4. Double-click Prohibit non-administrators from applying vendor-signed updates.
5. Click Disabled, and then click OK.
Windows XP
1. Click Start on the Windows taskbar, and then click Run.
2. On the Run window, type gpedit.msc, and then click OK.
3. On the Group Policy window, navigate to Local Computer Policy, then Computer Configuration, thenAdministrative Templates, then Windows Components, and then Windows Installer.
4. Double-click Prohibit non-administrators from applying vendor signed updates.
5. Click Disabled, and then click OK.
Issue: 10 - Policy not applied in Chrome browser. All the other browsers are applied.
Possible Causes
- K7 Web Protection not added in chrome extensions.
Go to: C:\Program files\K7 Computing\K7TSecurity\K7SR\k7chrome.crx
Open Chrome Browser and go to Settings - Tools - Extensions (OR) Type - chrome://chrome/extensions/
Drag the k7chrome.crx file in the Chrome extensions. K7 Webprotection will be installed
Issue: 11 - BIZ Manual Updater.
- GoTo cmd
- cd c:\program files\k7 computing\k7 business server\updates\
- k7bizupdater /updatenow
Issue: 12 - Networked PCs Sharing Problem - Some PCs are not shared frequently and permanently after installed Endpoint Security
Possible Causes
- 3rd Party drivers conflicted with K7TdiHlp.sys in C:\Windows\System32\drivers folder.
Rename C:\Windows\System32\drivers\K7TdiHlp.sys to K7TdiHlp.sy1
Restart the PC and check the sharing for networked PCs are working fine.
Issue: 13 - While install K7 Business Lite Adv with SQL 2008R2 Installlation - Screen disappears automatically and not possible to reinstall again in Windows 8.1 OS.
Possible Causes
- Windows User Privillege not enough for SQL Installation.
Create New Windows User with Administrator Rights then install K7 Business Lite.
Issue: 14 - Updates failed and error comes during manual update in endpoints.
Possible Causes
- Possibly exculsion not given in policy or Cacheman is full
1. Check internet connection availability in K7 Console?
2. Check update exclusion is given or not in Policy override? (*.k7computing.com; s3.amazonaws.com)
3. Manually cleare cacheman from Registy and All users\Appdata.
Registry Path = HKLM\Software\K7computing\K7WS\Cacheman
Windows 7 - C:\Users\All users\K7 Computing\K7WS\Cache.
Windows XP - C:\Document and Settings\All users\K7 Computing\K7WS\Cache
Issue: 15 - Console Login Error after entered username and password (Rescode 500).
Possible Causes
- SQL Server (K7BIZSQL) Service may be stopped or SQL Instance for K7 may be corrupted.
Start SQL Server (K7BIZSQL) manually and check the below services are in default status.
Started Services by default
K7BIzUpdater; K7Carnivore Service; K7Computing - Email Proxy Server; K7Firewall Services; K7Privacy Services; K7Realtime Antivirus Services; K7Totalsecurity Manager; K7Webserver (Z3); SQL Server (K7BIZSQL); SQL Server VSS Writer
Stopped Services by Default
SQL Active Directory Helpter Service; SQL Server Agent (K7BIZSQL); SQL Server Browser;