Activation Issues & Solutions:
JSCRIPT.dll, VBScript or ATL.dll is missing while installation (OR)
Blank Screen in K7 Main Console @ Installation Process Time
Download K7 Setup files from http://www.k7computing.com/en/Product/trial-downloads.php
Mostly this issue faced on Mcafee uninstalled PCs (Mostly Windows 7 Only).
1. RUN Mcafee Uninstall tool. https://www.dropbox.com/s/2a7tnyi4wbcks2p/McAfee.rar?dl=0
2. Upgrade the Internet Explorer version to Latest. https://www.dropbox.com/sh/4iamz4p9v47pxf6/AACCibcQVp1qMl9NukK0fE8Pa?dl=0
(or) Downgrade the Internet Explorer.
3. Uninstall All the Toolbars through ADW Cleaner http://www.bleepingcomputer.com/download/adwcleaner/dl/125/.
4. Install CCleaner tool and Run cleaner and Registry errors compulsary.
If issue not resolved, continue with the below steps.
5. Register below dll files one by one from the RUN Command
regsvr32 atl.dll regsvr32 vbscript.dll regsvr32 jscript.dll
6. Download the fix for ATL.DLL from the below link and run. https://www.dropbox.com/s/g5bp1isvl2q8ahg/Atl.rar?dl=0
7. CHeck the below parameters from Regedit (Edit - Find - 16d51579-a30b-4c8b-a276-0ff4dc41e755)
For windows 7 HKCR\CLSID\{16d51579-a30b-4c8b-a276-0ff4dc41e755}\InprocServer32 and at the right hand side you will find default and it should have C:\Windows\System32\jscript9.dll, if any other entry is found or if the path is missing please replace the entry with C:\Windows\System32\jscript9.dll or c:\windows\syswow64\jscript9.dll (64Bit)
For Windows XP HKEY_CLASSES_ROOT\CLSID\{cc5bbec3-db4a-4bed-828d-08d78ee3e1ed}\InprocServer32 and at the right hand side you will find default and it should have C:\Windows\System32\jscript.dll, if any other entry is found or if the path is missing please replace the entry with C:\Windows\System32\jscript.dll
JScript9.dll for Win 7 Located @ Myshared Files/K7 Tools 2013/Tools & Utilities/ATL,Jscript/Jscript9.dll
JScript.dll for Win XP Located @ Myshared Files/K7 Tools 2013/Tools & Utilities/ATL,Jscript/Jscript.dll
Download and replace the file to below location - C:\windows\System32\.
64 Bit - C:\windows\Syswow64\jscript9.dll
Replace atl.dll, vbscript.dll also if issue will not fixed.
Rootkit stopped K7 Services
Issue: Most of the K7 Services are not started. Tried with K7RT and reinstalled with new build. IE upgraded, Cleaned with ADW Cleaner. No use.
Solution:
1. Run GMER. If gmer found an Rootkit. Note the file name and path.
2. Go to Start menu - Accessories - Go to Command Prompt - Right Click - Select - Run as administrator.
3. Go to the path and run the command - c:\windows\system32\drivers> dir /x <Root-kit file name>
(If file name is long, type dir /x d8da*.sys)
4. Root-kit file has been shown after the command executed. - (ex - d8daaldfasdf.sys)
5. Run the delete command now: c:\windows\system32\drivers> del d8da*.sys
6. After delete the file then restart the PC and again run gmer. If there is no root-kit found issue will be resolved.
7. Check now all the K7 Services are started automatically after deleted this Root-kit.
Activation Failed Send Error – 2
Open – Internet Explorer – File Menu (Alt+F) – Uncheck Work Offline – Try Again for Activate.
Activation Failed – Invalid Key
Please Check HOTSPOT SHIELD Software installed in that PC, if installed please uninstall immediately and uncheck Proxy settings in Internet Explorer - Tools - Options - Connections - LAN Settings – If Proxy IP Available. Delete it. Open K7 Main Window - Update - Configure Update - Access Internet through a proxy server. Delete it. Try with - http://www.whatismyip.com/ and check the location, the key will not activate if out of india shows on location.
Activation Failed Error – 12002 (OR) Internet Connection Not Present (OR) 403 Forbidden error.
Check Proxy settings in Internet Explorer - Tools - Options - Connections - LAN Settings – If Proxy IP Available. Delete it and Open K7 Main Window - Update - Configure Update - Access Internet through a proxy server. Delete it.
Activation Failed – This key has already registered with different Email ID or Password.
3 User key activated with different email id in first activation, check the first pc – Double Click K7 Icon – Support – Verify the Email ID.
Activation Failed – Wrong Password
Incorrect Password
This Email ID was already activated with different password; get your password via My Account Link. You have to check the password mail in INBOX or SPAM
http://register.k7computing.com/subscriptions/MyAccount.asp
Activation Failed – Mistyped Serial Number
Close this window and retry activation.Please ensure that you have typed the Serial Number correctly before you proceed with activation. Verify with Printed Key inside the box.
Activating with the different product serial number
Incorrect product choosed.
Click here to download the correct product for this Serial Number
This key was not suit to this product, download right product and activate.
Ex: K7 Total Security key not working with K7 Antivirus Premium or any other K7 Products.
Activation Failed - License limit exceeds (Only for K7 Total security 3 User (Multiuser))
License Limit Exceeded
This Serial Number has already been activated on the maximum number of computers.
Click here to remove unused computer
http://register.k7computing.com/subscriptions/MyAccount.asp
Installation Issues & Solutions:
Installation window loading and not finished long time
Remove with K7RT.exe and Install with Latest setup from
http://www.k7computing.com/products/eng/K7ts/setup-eng-ts.exe
Realtime Scanning Service not started after installed and updated.
Download and RUN the tool (K7Dsmfix.exe) - http://www.k7computing.com/en/tools/K7DsmFixer.exe
System Monitor Service not started after installed and updated.
1. Run K7 Uninstall tool(K7RT.exe) and install with latest setup from www.k7computing.com.
2. (OR) Remove old antivirus with removal tools from http://www.k7computing.com/en/tools/K7RT.exe
3, (OR) Backup your registry GoTo - Regedit HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings\ZoneMap\Domains -> Delete allsubkeys
Update Issues & Solutions:
Unable to Load Scan engine after update K7 or if run Complete SCAN
Open the K7 Main Console and check Details, if K7 Realtime scan is not started. Run the below tool (K7Dsmfix.exe) http://www.k7computing.com/en/tools/K7DsmFixer.exe
Update Failed – Unable to create file, User don’t have permission)
1. Check the K7 Update with another user who have administrator rights.
2. RUN Chkdsk (chkdsk /f /r /v) for C Drive. Mycomputer - Right Click C-DRIVE - Properties - Tools - Check now. Reboot the PC.
3. Rename the folder from downloads to downloads1 (C:\Program Files\K7 Computing\K7 TSecurity\Updates\Downloads)
4. Give full permission for the below folder, Go to Command Prompt and change the directory to c:\Program Files\K7 Computing\
Type attrib -r -a -s -h *.* /s /d
5. Try for the update.
Updte Failed – Error Number Shows(12002 or 12***)
Check and Remove unwanted internet proxy settings and run the below K7updateproxy.reg
https://www.dropbox.com/s/33tb6zre27znvoj/K7Updt_PrxyEnble_Fix.rar?dl=0
Then check Internet connection availability, if connection is very slow try again later or Change internet Service provider. Check Ping Status. Start – Run – ping updates.k7computing.com –t; ping register.k7computing.com -t
Update Failed – CAB File download error
RUN - My Shared Files\K7 Tools & Virus removals\Tools & Utilities\Update Related issue\Cab file error @ update\rootsupd.exe After run this tool issue will be fixed otherwise Execute the below commands - regsvr32 wintrust.dll; regsvr32 cryptdlg.dll
Hardware Firewall Download Exclusion - .dat extension.
Network Applications are opening Very Slow & Printout Coming Very LATE.
Solution: Open K7 Main Window -- Goto -- Settings -- Antivirus & Antispyware--Sentry-- What to Scan -- Select Specific Extensions & Uncheck Scan Files on Network.
K7 Firewall & Sentry Register & Unregister Commands.
Register: regsvr32 k7wslsp.dll
Unregister: regsvr32 /u k7wslsp.dll
Firewall related files - k7wslsp.dll, K7FWHlpr.sys, K7TdiHlp.sys
K7 Sentry - K7Sentry.sys
How to Disable USB Storage Devices (Pendrive, Externel Harddisk), CD & DVD, Floppy Drives?
Solution: Open K7 Main Window -- Settings – Device Control – Device Access – Disable this Device on this Computer.
How to Protect with Password for USB Storage Devices (Pendrive, Externel Harddisk) CD & DVD, Floppy Drives?
Solution: Open K7 Main Window -- Settings – Device Control -- Select the Device to Configure -- Enable this Device on this Computer -- Select Click here to change or Set Password -- Enter Password.
How to prevent users from changing product configuration & uninstalling the product?
Solution: Open K7 Main Window -- Settings -- General Settings --Access Control -- Select Need Password access to change settings and disable protection -- Click here to change or set password.
How to Vaccinate USB Pendrive? (Prevents from Autorun.inf)
Solution: Open K7 Main window -- Tools -- USB Vaccination -- Choose a USB Drive – Select Vaccinate.
How to Exclude a Folder from Realtime & Full system Scanners?
Solution: Open K7 Main Window -- Settings -- Antivirus & Antispyware -- Sentry-- What to Scan -- Click here to Manage Exclusions -- Add Entry -- Add Folder (Need to Exclude) -- Select Exclude from Realtime Scanner, Exclude from Offline Scanner, Include Sub Folders.
Virus Infected PC - Cleaning Procedure.
1. Uninstall previous installed antivirus with the help of Antivirus uninstall tools from https://www.dropbox.com/sh/o6at0e34u2hnbsv/AADKMM4ZcEBkqWv1c0ykrHqJa?dl=0
2. 2. Download K7 Disinfector tool from below link and run with followed procedure.
Download Link– http://k7office.k7computing.com/Support/Tools/K7Disinfector.zip
Run this tool after disable System Restore (My Computer - Properties - System Restore - Turn off system restore on all drives). This tool will help to clean all kind of file infection Viruses (Sality & Virut, Zero Infection ...). After Run this tool, restart the PC and again run this tool two or three times in infected PCs.
3. 3. Insert K7 Installation CD and go CUSTOM INSTALL with Pre-installation Scan.
Pre scan will clean the virus files from System root and windows, program files, Users folders with the help of virus definitions build in CD.
4. 4. After restarted – cancel the installation from CD and start to install with new K7 Total Security Setup download from the below link - http://www.k7computing.com/products/eng/K7ts/setup-eng-ts.exe
5. 5. Install, Activate with Trial version and update completely.
6. 6. Boot with Safe mode and run COMPLETE SCAN from K7 Total security.
7. 7. After cleaning the virus finally RUN K7RRT or Re-enable portable from My Shared Files – Registry and OS Fix – Virus Effect removal.
8. 8. Still problem persists please let me know immediately.
Windows Defender Turnoff through Regedit
[HKLM\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware" = dword:00000001
How to Change - Default search engine and unwanted startup in Browsers.(IE,FF,Chrome)
Download & RUN ADW Cleaner from http://www.bleepingcomputer.com/download/adwcleaner/dl/125/
GO - Start - All Programs - Internet Explorer - Right Click - Properties - Shortcut - Target.Check the below entry.
"C:\Program Files\Internet Explorer\iexplore.exe"
Check the targets for Firefox and Chrome also
Check the below parameters before installation of K7 products:
1. Ensure your VENDOR ID & Use it for every first activation.
2. Check - System Date, Time and Time Zone.
3. Check - www.k7computing.com is open, if not - Download and Run DTOOL.exe from My Shared files – K7 Tools – All AV Removal Tools.
4. Check - Previous installation of Antivirus successfully uninstalled, if not download removal tool from My Shared Files – Antivirus Uninstall Tools.
5. Check Internet Explorer Version – Ver. 8 Required for windows XP2.
6. Install with latest setup file only, it reduces update time and bandwidth & Saves your time also.
7. Run K7 Disinfector tool before K7 installation.
Download Link– http://k7office.k7computing.com/Support/Tools/K7Disinfector.zip
8. Uninstall Hotspot Shield Software and unwanted conflict software like – Malware bytes, McAfee scan plus, USB Disk Security, Trojan remover, etc.,
Webfiltering Update exclusion for K7 Total Security & Business Lite
*.k7computing.com & s3.amazonaws.com
1. TDL4@MBR code has been found (GMER ). - Master Boot Record (MBR) was modified by virus.
(or) www.google.com - search page redirected to unwanted websites.
Solution:
A) Boot with K7 Total Security (NST) CD. Type RESCUE and ENTER
B) Cancel K7 Antivirus Scanning
C) Open Terminal and type the below command.
sudo ms-sys -m /dev/sda (or) sudo ms-sys --mbr /dev/sda1 (windows xp was installed on sda1)
(OR)
A) Boot with Windows Live CD (Hiren Boot, Bart PE)
B) Open Command Prompt and type the below Command.
Fdisk /mbr